Ever notice how every company, from the largest corporation in America to the smallest Mom and Pop store on Main Street, has relinquished control of their telephone to the relentlessly annoying and endlessly mind-boggling automated answering systems?

"For billing, press 6." "To check the status of your order, press 7." "For repairs and technical support, press 9."

Assuming you have figured out the correct menu item (which, by the way, has never really changed), you are, more often than not, no ...
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